Who we are

Hopper Haven, a rabbit and guinea pig Sanctuary registered as a charity in the UK. Our website address is: http://www.hopperhaven.org.uk.

What personal data we collect and why we collect it

The only reason we collect data is in order to claim gift aid where people have indicated they are happy for us to do so. Hopper Haven collects no data whatsoever from the website ourselves. However we use WordPress to build it and there may be cookies set within the structure that we have no control over. As twenty five percent of websites are now built using it this is nothing you won’t already have been exposed to and is beyond our control. What WordPress says about  cookies and other related data issues can be read below.


We have turned comments off but occasionally a stray comment box appears due to some quirk in the way WordPress works allowing it to sometimes ignore our settings. If one randomly appears and you try to use it the following presumably applies (WordPress’s own words):

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Hopper Haven  provides a basic contact form and harvests no data from it ourselves besides the email it generates containing your name, email address and message which if you want us to reply to you you must want us to have, but it is possible that the person who wrote the plugin  put a cookie or two in there. If you want to avoid this possibility use your own email software to email us directly. We don’t use information from  any message you send us in any way for anything besides replying to that message.


The following applies to any WordPress site and is beyond our control:

If you leave a comment on site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

We don’t use other people’s content, and our own contains nothing that could possibly track or record data.


We don’t use analytics.

Who we share your data with

We don’t except for gift aid claims to HMRC where you have given us permission.

How long we retain your data

If you leave a comment in a stray comment box, the comment and its metadata are retained indefinitely by WordPress. This is so they can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. We have turned comments off so this shouldn’t apply.

For users that register on our website (if any), we  store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You can request that we erase any personal data we hold about you.

Where we send your Data

We send gift aid claims to HMRC.

Your contact information

We use it only to reply to any message you send us.  The only information we retain about our supporters is that required to submit gift aid claims where people have donated and indicated that they are happy for us to do so. For this we need your name, house number and post code. Where you have given us information on a paper form in the past we may still have that form among our records but would not use it for anything other than claiming gift aid.

Additional information

How we protect your data

Mainly by not collecting it and storing what we do have securely. Gift aid information is held on paper except for the claims actually sent to the HMRC for the claim itself. A copy of that is retained in our records in a secure location and not shared with anyone else.

What third parties we receive data from


What automated decision making and/or profiling we do with user data